SENDUSART.COM
What types of files do
you accept?
We accept files created on
MAC or PC. Files can be in AI
(Adobe Illustrator), BMP (Bitmap), EPS (Encapsulated PostScript), GIF (Graphic
Interface Format), PDF (Portable Document Format), PSD (Photoshop) or TIFF (Tag
Image File Format) formats.
What method can I use to
send my files?
Files can be sent as
attachments to an email.
Once my file gets to you,
how long does it take before the order goes into production?
Normal processing time
applies as stated in the catalog.
However, if there is a problem with your file or if the file is not to
our specifications, production will be prolonged.
What do I do if I realize
I sent you the wrong files?
Contact a Customer Service
Representative immediately and explain the situation. You will need to send the correct artwork as an email
attachment with a brief explanation.
How are TrueType fonts
different than other fonts you accept?
Why don’t you accept them?
A TrueType font is a combination
of the onscreen and printed versions of the font. These are designed for home computers and do not follow
industry standards. Our equipment
only allows for the usage of PostScript fonts.
What fonts do you have
available?
All available fonts are listed
in the catalog.
What type of compression
software can I use to compress my files before I send them?
We ask that you do not
compress your files before sending.
This has caused corruption of files in the past. If this poses a problem, please contact
a Customer Service Representative.
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